Important informations

Dispatches

We will usually dispatch within next working day if paid before 14:30 GMT (excludes weekends and holidays). Expected dispatch time may vary and is based on seller’s order cut-off time.

Boxes & Gift Wrap
Are not added to ours prices, but for your Special Gifts may be purchased on our website . Should you choose not to purchase, your jewelry will be dispatched in our velvet pouch. Giving you the choice helps to protect the environment for future generations.

Return policy

You may return any online or market stall purchase without customized engraving or embossing, for refund or exchange, by clearly informing us of your intention to do so within fourteen (14) days from the date of receipt.

You can contact me by phone 07846494912 or artur@artcrystal.co.uk

All returns must include the original sales receipt and be returned in original packaging. Please note that all returns and exchanges are subject to quality assurance inspection process before they are accepted. Any product with signs of wear, damage, or alternation cannot be accepted. You will be refunded for the accepted returned product.

The buyer is responsible for return postage costs.

We will proceed refund during 3 working days after we received returned item.